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FAQ

FAQ
 
Can’t find what your looking for? Email us at marram.hello@gmail.com we’d love to hear from you!
 
PAYMENT
 
Payment is due at time of purchase.
 
We accept the following forms of payment: PayPal Credit Cards and Gift Vouchers.
 
Promotion Codes must be entered during checkout, not after.
 
 
ORDER FULFILLMENT
  
MARRAM will process your order within 2-3 days given they are in stock.
 
If you placed your order on a weekend or bank holiday it will not ship till the following weekday.
 
If tracking was requested, you will receive a tracking number once shipped.
 
 
SHIPPING
 
Domestic: Most domestic parcels (Depending on size and weight) ship Priority Mail by the French Postal Service LE POSTE and take generally 2-3 days (No tracking included)
 
However if otherwise stated or requested, items can be shipped recorded with tracking.
 
International: Most international parcels (depending on size and weight) ship Priority Mail (No tracking) by LA POSTE or Colissimo (with tracking)
Europe: 3-5 working days
International: 5-14 working days
 
Please note that we cannot be held responsible for additional customs/fees/duties/tariffs/taxes that your country may enforce so please check prior to purchasing.
 
WE ARE NOT RESPOSIBLE FOR LOST OR STOLEN PACKAGES!
 
 
WHAT ARE YOUR RETURNS AND EXCHANGE POLICIES?
 
We gladly accept Returns however shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise.
Returns must be made within 14 days. We do not accept damaged or used items.
 
Your refund will be issued once we have received the returned merchandise.
 
All limited edition and discounted items are final sale - they may not be returned. Sorry!
 
  
DO YOU OFFER GIFTWRAPPING?
 
All our orders are wrapped in natural brown paper and twine and come with a free added gift from us - a hand dyed French lavender sachet!
All throws come with a natural cotton drawstring sack, perfect for storage or reuse!
 
If you have purchased multiple items and would like them gift wrapped separately, please get in touch so we can arrange that.
 
 
WHICH FABRICS ARE USED? 
 
We only use textiles from naturally derived fibres, including linen, cotton and silk. All sewing thread is 100% cotton.
 
We use good quality YKK zip fastenings for all cushions, bags and pouches.
 
Our labels are made from organic unbleached cotton.
 
 
WHAT KIND OF DYES DO YOU USE?
 
All Fabric is hand dyed in small batches by yours truly. We use a combination of natural dyes and high quality low impact dyes.
Please note that due to spontaneity of the dyeing process colours do vary. This can be due to various factors including temperature, PH of water content, plant variety, slight change in dye ratio etc.
You may notice slight colour shifts or inconsistency on each items, this again is all part of the by-hand dyeing process. We cannot replicate the exact same colour, pattern or motif ever so know that each item is completely unique and will never be the same again!
 
 
 
DO YOU DO CUSTOM ORDERS?
Have something else in mind? Got a colour idea? We'd be happy to help, just drop us an email at marram.hello@gmail.com 
 
 
WOULD YOU LIKE TO COLLABORATE OR PARTNER? 
Get in touch we'd love to hear from you!
 
 
DO YOU HOLD SALES?
 
Yes! Not often but we love a sale as much as the next person! We hold sample sales and end of line sales throughout the year.
 
 
DO YOU OFFER GOODS FOR HIRE?
Yes we can. Are you an interior stylist or set designer and want to use our products? Simply message us and we can get chatting! However please note we request an initial deposit upon order confirmation.